At BRUCEGAO online store we pride ourselves on customer satisfaction. All items are checked carefully at the time of dispatch. We also provide warranty if the item has a manufacturing fault. You are encouraged to check the item as soon as it has been delivered to you. If you think that the item has a manufacturing fault, to address the issue please contact [email protected] and attach some photos showing the fault immediately after receiving the delivery. We then will notify the manufacturer of the problem and organize the exchange or return of your bag.
Customers are responsible for the shipping charges for any returns or exchanges. We encourage you to send your returned parcel via registered post to ensure it reaches us safely; BRUCEGAO online store is not responsible for items lost in transit.
You have 15 calendar days to return an item from the date you received it. To be eligible for a full refund the item must be unused, unworn, undamaged and unmarked, and in their original BRUCEGAO online store packaging. Customized items cannot be returned.
Important Information On Returns
Footwear may not be returned if the top has been creased or the bottom has been scuffed. To prevent creasing when trying on a new shoe, avoid fully flexing the foot. To prevent scuffing the bottom always try on shoes on a carpeted surface.
To return merchandise for a refund or exchange, please contact us at [email protected] and we will provide you with further instructions.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.