All orders are free shipping worldwide, and all orders are shipped via UPS, DHL, FedEx, TNT, EMS, other International Express Couriers or your local postal service.
We aim to dispatch orders within 48 hours. Estimated delivery time is 5 -15 working days worldwide from date of full payment. Circumstances beyond our control may cause possible delays. Crocodile and alligator skin are rare items, so the trade may take more time because of the CITES Convention (the Convention on International Trade in Endangered Species of Wild Fauna and Flora).
If your product has not arrived after 15 days from the date of your full payment, please feel free to contact us via [email protected].
“Out of Area” Surcharge Some remote areas might incur an “out of area” surcharge for which courier companies charge extra. If you fall within such an area, we will contact you and provide the option to change your shipping address if you wish.
Items shipping internationally may be subject to customs processing depending on the item’s declared value. Buyers may be subject to additional charges for customs clearance.
At BRUCEGAO online store we pride ourselves on customer satisfaction. All items are checked carefully at the time of dispatch. We also provide warranty if the item has a manufacturing fault. You are encouraged to check the item as soon as it has been delivered to you. If you think that the item has a manufacturing fault, to address the issue please contact [email protected] and attach some photos showing the fault immediately after receiving the delivery. We then will notify the manufacturer of the problem and organize the exchange or return of your bag.
Customers are responsible for the shipping charges for any returns or exchanges. We encourage you to send your returned parcel via registered post to ensure it reaches us safely; BRUCEGAO online store is not responsible for items lost in transit.
You have 15 calendar days to return an item from the date you received it. To be eligible for a full refund the item must be unused, unworn, undamaged and unmarked, and in their original BRUCEGAO online store packaging. Customized items cannot be returned.
Important Information On Returns
Footwear may not be returned if the top has been creased or the bottom has been scuffed. To prevent creasing when trying on a new shoe, avoid fully flexing the foot. To prevent scuffing the bottom always try on shoes on a carpeted surface.
To return merchandise for a refund or exchange, please contact us at [email protected] and we will provide you with further instructions.